UK complaint and claim letters, written for you

Answer a few questions. We check where you stand and write a clear letter quoting the law. You send it yourself and keep anything you get back.

One-off price, no subscription: £2.99 for most letters, £4.99 for a flight claim letter, or £9.99 with the escalation letter. Prices include VAT. Print and post is coming soon. You see a free sample and your eligibility check before you pay.

Guides

• Flight delay compensation letter (UK261): Write a UK261 flight delay or cancellation compensation claim letter. Check if you could get £220, £350 or £520 per passenger, then send the claim to your airline.
• Faulty goods complaint letter (Consumer Rights Act 2015): Bought something faulty? Write a firm Consumer Rights Act 2015 letter asking for a refund, repair or replacement. Check your rights at 30 days, 6 months and beyond.
• Cancel gym membership or subscription letter: Gym or subscription won't let you cancel? Write a clear cancellation letter quoting the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
• Refund refused complaint letter: Company refused your refund? Write a firm complaint letter using the Consumer Rights Act 2015 and the 14-day online cancellation right in the Consumer Contracts Regulations.
• Late or missing delivery complaint letter: Order late or never arrived? Write a complaint letter under section 28 of the Consumer Rights Act 2015. The retailer is responsible until the goods reach you.