We write it, and post it only if you ask. We never act for you or take a cut. Not legal advice.
Airline claim contacts
First claim directly with the airline, using the complaint or compensation form on its own website. If it refuses or doesn't reply within 8 weeks, take it to the airline's dispute scheme below. It's free.
| Airline | Dispute scheme (ADR) |
|---|---|
| Air Astana | AviationADR |
| Air Baltic | AviationADR |
| Air Canada | AviationADR |
| Air France | AviationADR |
| Asiana Airlines | AviationADR |
| Buzz | AviationADR |
| Delta Air Lines | AviationADR |
| easyJet | AviationADR |
| EgyptAir | AviationADR |
| Garuda Indonesia | AviationADR |
| KLM | AviationADR |
| Lauda | AviationADR |
| Malta Air | AviationADR |
| Royal Brunei | AviationADR |
| Ryanair | AviationADR |
| Scandinavian Airlines SAS | AviationADR |
| TAP Air Portugal | AviationADR |
| TUI Airways | AviationADR |
| Turkish Airlines | AviationADR |
| Virgin Atlantic | AviationADR |
| Wizz Air | AviationADR |
| BA CityFlyer | CEDR |
| British Airways | CEDR |
| Cathay Pacific | CEDR |
| Austrian Airlines | Schlichtung Reise & Verkehr |
| Brussels Airlines | Schlichtung Reise & Verkehr |
| Lufthansa | Schlichtung Reise & Verkehr |
| Swiss | Schlichtung Reise & Verkehr |
| Any airline not listed (for example Jet2 or Loganair) | CAA Passenger Advice and Complaints Team (PACT) |
Source: UK Civil Aviation Authority, Alternative Dispute Resolution (checked 26 Oct 2026). Compensation bands: CAA, delays. How UK261 compensation works.