We write it, and post it only if you ask. We never act for you or take a cut. Not legal advice.
Late or missing delivery complaint letter
When you buy something to be delivered, the retailer is responsible for it until it reaches you. If it's lost or late, your complaint is with the retailer, not the courier.
Your rights
- Unless agreed otherwise, goods must be delivered within 30 days.
- If a delivery date was essential (for example, a wedding dress) and it's missed, you can cancel and get a refund.
- Otherwise you can set a new, reasonable deadline. If that's missed too, you can cancel.
Source: section 28, Consumer Rights Act 2015.
One-off price, no subscription: £2.99 for most letters, £4.99 for a flight claim letter, or £9.99 with the escalation letter. The data broker removal pack and the letter before claim pack are £4.99 each. Prices include VAT. Print and post is coming soon.
Common questions
The courier says it was delivered but it wasn't. Who do I contact?
Contact the retailer. The goods remain their responsibility until they reach you.
Other letters
- Flight delay compensation letter (UK261)
- Faulty goods complaint letter (Consumer Rights Act 2015)
- Cancel gym membership or subscription letter
- Refund refused complaint letter
- Remove your personal data from UK people-search sites
- Letter before claim template (small claims, England and Wales)
- How to challenge your council tax band (free guide)