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Faulty goods complaint letter under the Consumer Rights Act
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they're not, the law gives you clear rights, and a letter quoting them is often all it takes.
Your rights, by time since you bought it
- Within 30 days: you can reject the item for a full refund.
- After 30 days, within 6 months: the trader gets one chance to repair or replace it. If that fails, you can ask for a refund or price cut. The fault is presumed to have been there from the start.
- After 6 months: you may need to show the fault was there when you bought it. You can claim for up to 6 years (5 in Scotland).
Source: Consumer Rights Act 2015.
One-off price, no subscription: £2.99 for most letters, £4.99 for a flight claim letter, or £9.99 with the escalation letter. The data broker removal pack and the letter before claim pack are £4.99 each. Prices include VAT. Print and post is coming soon.
Common questions
Who do I complain to, the shop or the maker?
Your contract is with the shop or seller you bought from, so your letter goes to them.
Do I need a receipt?
Any proof of purchase helps, such as a bank statement or order email.
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- Refund refused complaint letter
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